We're here to help you every step of the way.
This page provides comprehensive contact information for First Tech Federal Credit Union members. Find specific phone numbers for general inquiries, lost cards, loans, and business banking, along with mailing addresses and details for online support, ensuring you can connect with the right department efficiently.
Connecting with First Tech Federal Credit Union for general questions or account assistance is straightforward. Our primary member service team is available to help with a wide range of topics, from checking account balances to understanding your statement or updating personal information. We aim to provide prompt and accurate support for all your banking needs.
For most inquiries, the quickest way to reach us is by phone. Our dedicated representatives are trained to handle common questions and can guide you through various processes. Whether you have a question about a recent transaction, need help with a deposit, or want to inquire about our current rates, our team is ready to assist. Please have your account details available when you call to help us serve you more efficiently.
You can also send secure messages through our online banking platform for non-urgent matters. This method ensures your personal and financial information remains protected. Our team monitors these messages during business hours and will respond as quickly as possible. For immediate assistance, however, a phone call is always recommended.
If your First Tech Federal Credit Union debit or credit card is lost or stolen, it is crucial to report it immediately. Prompt reporting helps protect your accounts from unauthorized use and minimizes potential financial loss. We have specific, 24/7 contact lines dedicated to these urgent situations, ensuring you can get help at any time, day or night.
Once reported, your card will be deactivated, and we will arrange for a replacement card to be sent to you. We understand the inconvenience this can cause, and our team works quickly to secure your accounts and restore your access to funds.
For official correspondence or in-person service, First Tech Federal Credit Union provides several mailing addresses and a network of branch locations. Our corporate mailing address is for general administrative purposes, while specific addresses are designated for payments or other departmental mail. Always verify the correct address for your specific need before sending documents.
For official inquiries or general correspondence, the main mailing address for First Tech Federal Credit Union is: PO Box 2100, Beaverton, OR 97075-2100. Always include your account number or relevant reference on any mailed documents.
If you prefer to conduct your banking in person, you can visit one of our many branch locations. Our branches offer a full range of services, including opening accounts, applying for loans, making deposits, and speaking with a financial advisor. You can find the nearest First Tech Federal Credit Union branch and its operating hours by using the 'Locations' tool on our website. We recommend checking branch hours before your visit, especially around holidays.
For sending loan payments by mail, please use the address specified on your loan statement to ensure timely processing. Using the correct payment address helps prevent delays and ensures your payment is applied accurately to your account.
Navigating the digital tools offered by First Tech Federal Credit Union is designed to be user-friendly, but we understand that questions can arise. Our online and mobile banking support team is available to assist you with any technical issues or questions you may have regarding our digital services. This includes help with logging in, setting up bill pay, managing alerts, or using the mobile app features.
For support with online and mobile banking, you can contact our general member service line during business hours. Our representatives are equipped to handle most digital banking inquiries. For self-service options, our website also features a detailed FAQ section and user guides for various online banking functionalities.
When you have questions about your existing loans or are considering new financing options with First Tech Federal Credit Union, our specialized teams are ready to provide expert assistance. We offer support for a variety of credit products, including auto loans, personal loans, and mortgages. Our goal is to ensure you have a clear understanding of your loan terms and access to the resources you need.
For inquiries regarding an existing mortgage, including payment questions, escrow details, or refinancing options, please contact our Mortgage Servicing Department directly. They can provide specific information related to your mortgage account. For new mortgage applications or pre-approvals, our Mortgage Loan Officers are available to discuss your needs and guide you through the process. The Consumer Financial Protection Bureau also offers valuable resources on understanding mortgages.
If you have questions about auto loans, personal loans, or lines of credit, our lending specialists can help. This includes inquiries about application status, payment schedules, interest rates, or payoff information. We are committed to helping you manage your credit responsibly and find solutions that fit your financial situation. You can reach our lending department through our main member service number, and they will connect you with the appropriate specialist.
First Tech Federal Credit Union understands the unique needs of businesses, from small enterprises to larger commercial operations. We offer dedicated support and specialized services for our business members. If you have questions about business accounts, commercial loans, treasury management services, or merchant services, our business banking team is prepared to assist you.
For new business account inquiries or to discuss specific business banking solutions, you can connect directly with our Business Relationship Managers. They can provide tailored advice and help you select the right products for your company's financial goals. Existing business members can also reach out for support with their current accounts, online business banking platform, or any transaction-related questions.
Our business banking specialists are available during standard business hours. We encourage you to schedule an appointment if you have complex needs or prefer a dedicated consultation. This ensures you receive the focused attention required for your business's financial planning and operational support. For general business banking questions, our main member service line can direct you to the appropriate department.
At First Tech Federal Credit Union, your experience as a member is important to us. We value your feedback, whether it's a compliment about exceptional service, a suggestion for improvement, or a complaint that needs to be addressed. Your input helps us continually refine our services and uphold our commitment to member satisfaction.
If you wish to provide feedback or have a complaint, there are several ways to reach us. You can speak directly with a representative by calling our general member service line. Our team is trained to listen to your concerns and work towards a resolution. For written feedback or formal complaints, you can send a secure message through online banking, which provides a documented record of your communication.
Alternatively, you can mail your feedback to our corporate address, ensuring you include sufficient details for us to investigate and respond appropriately. Please provide your contact information so we can follow up with you regarding your submission. We take all feedback seriously and strive to address any issues fairly and promptly. The National Credit Union Administration (NCUA) also provides resources for credit union members regarding complaints.
| Service Type | Contact Method | Phone Number | Availability |
|---|---|---|---|
| General Member Support | Phone | 1-800-548-0975 | Mon-Fri: 7 AM - 6 PM PT, Sat: 9 AM - 3 PM PT |
| Lost/Stolen Debit Card | Phone (24/7) | 1-855-855-8805 | 24/7 |
| Lost/Stolen Credit Card | Phone (24/7) | 1-800-555-1212 | 24/7 |
| Mortgage Servicing | Phone | 1-800-548-0975 (ask for Mortgage Dept.) | Mon-Fri: 8 AM - 5 PM PT |
| Business Banking Inquiries | Phone | 1-800-548-0975 (ask for Business Banking) | Mon-Fri: 8 AM - 5 PM PT |
| Online & Mobile Banking Tech Support | Phone | 1-800-548-0975 | Mon-Fri: 7 AM - 6 PM PT, Sat: 9 AM - 3 PM PT |
First Tech Federal Credit Union